CUSTOMER SERVICE

 

How can we help?

We are dedicated to helping our customers find the right natural products for their individual needs. We understand that switching to all-natural ingredients may be intimidating at first, that’s why we are here to answer your questions about our products.

Do you have questions about how to use our products or want to know more about the ingredients we use? We’re happy to help! Just drop us a line.

Orders can be placed on our website or through any of our authorized resellers in Malaysia and Singapore. If you can’t find what you need on our website, here are a few ways you can get in touch with us:

Contact Us
To send us an enquiry, please Click Here to leave us a message, and we will get back to you as soon as possible.

Email us:
You can also drop us an email to hello@biconi.com and we will try to respond to your email as quickly as possible.

Chat with us:

Our live chat is open from Mondays to Fridays from 9am to 6pm (GMT+8).

Call or visit us

Our customer care center is open from Monday to Friday 9am to 6pm (GMT+8). We look forward to speaking with you.

We also love meeting our customers in person. If you’d like to pay us a visit, please contact us to make an appointment at the following locations:

Singapore
Biconi Pte Ltd (201407778K)
158 Kallang Way
#03-15A Performance Building
Singapore 349245
Tel: +65 8686 0778
Email: hello@biconi.com

MALAYSIA
Nuline Products Sdn Bhd
14, Jalan Sungai Buloh 27/101A,
HICOM 27, Seksyen 27,
40400 Shah Alam, Selangor,
Malaysia.
Tel: +603 5103 1903
Email: hello@biconi.com

PAYMENTS

All transactions made through our online store are processed using SGD and MYR. We accept all major credit cards, PayPal and bank transfer payments. Please see the instructions below for orders paid through bank transfer.

Malaysia
Currently, we accept only bank transfer payments for orders from Malaysia. Please email us a screenshot of your payment transfer confirmation to hello@biconi.com, quoting your order number. Upon confirmation of payment, we will proceed to ship your order within 2 working days.

Please send payment to the following account:
Bank: Maybank
Account Holder: Nuline Product Sdn Bhd
Account Number: 5623-1110-4742

Singapore

We accept payment via bank transfer or PayPal for orders from Singapore. For orders paid via bank transfer, please email us a screenshot of your payment transfer confirmation to hello@biconi.com, quoting your order number. Once we have received confirmation of payment, we will proceed to ship your order within 2 working days.

Orders paid via PayPal will be processed within 2 working days. You can add your credit or debit card to your PayPal account and use it when ordering.

We accept payment via bank transfer or PayPal for orders from Singapore.

Orders paid via PayPal will be processed within 2 working days.

Please send payment to the following account:
Bank: DBS
Bank Code: 7171
Branch Code: 070 Bishan
Account Holder: Biconi Pte Ltd
Account Number: 070-901736-3

International
We accept payment via PayPal for all other countries. Please note that there is a fee for currency conversion, which will be reflected on your PayPal account.
If you need further assistance, please Click Here to Contact Us.

Special Offers

From time to time, we hold special offers for our customers. Please Click Here to check our latest special offers and stay updated for future offers.
We also offer Free Shipping for orders above S$50/RM100 and throw in free samples in every order.

Please Click Here to check our latest special offers and stay updated for future offers.

Shipping and Returns Policy

We want you to be happy with your order. If the item you received is not the same as the one you ordered, you may contact us by email, phone or chat, and we will be happy to send you your original order. To learn more about our shipping and returns policy, Click Here.

Learn more about our shipping and returns policy. Click Here

Social Media

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